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Privacy policy – Hann.io
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The Legal Stuff

Last updated: 2 July 2026

This Privacy Policy explains how Hann.io ("we", "us", "our"), operating the website axiominsight.org, collects, uses, and protects your personal information. We are a sole trader business based in the United Kingdom and are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Hann.io provides web design, web development, and SEO/digital marketing services. For the purposes of data protection law, we are the data controller of personal information collected through this website.

Contact for privacy enquiries: a.h.khan16799@gmail.com

2. Information we collect

Information you give us

  • Contact forms and enquiries: your name, email address, phone number (if provided), and the contents of your message.
  • Client and billing information: if you become a client, we collect the details needed to deliver services and issue invoices, such as your business name, billing address, and payment records.

Information collected automatically

  • Analytics data: pages visited, time on site, device and browser type, approximate location (city level), and how you found us. Collected via Google Analytics (GA4) using cookies.
  • Advertising and social media data: pixels/tags from advertising platforms may collect information about your visit to measure and improve our advertising.
  • Technical data: IP address, log data, and cookie identifiers necessary for the website to function and stay secure.

3. How and why we use your information

PurposeData usedLawful basis
Responding to enquiries and quotesContact form detailsLegitimate interests / steps prior to a contract
Delivering services and invoicing clientsClient and billing informationPerformance of a contract; legal obligation (tax records)
Understanding how the website is usedAnalytics dataConsent (via cookie banner)
Measuring and improving advertisingAdvertising pixel dataConsent (via cookie banner)
Website security and operationTechnical dataLegitimate interests

4. Use of artificial intelligence (AI)

We use AI tools to help create and improve this website. Specifically, AI has been used to assist with the website’s layout, images, and written text, and for search engine optimisation (SEO) and generative engine optimisation (GEO) purposes. The AI tools used include Google Gemini, Claude (Anthropic, including Claude for coding), and Google Stitch (layout design).

No personal information is used with these AI tools. We do not input, upload, or otherwise share your personal data (including contact form submissions, client details, or analytics data about identifiable individuals) with any AI system. AI is used solely for creating website content, design, and search visibility.

5. Cookies

Cookies are small text files stored on your device. We use:

  • Essential cookies — required for the website to function and remember your cookie preferences. These do not require consent.
  • Analytics cookies — Google Analytics (GA4), used to understand visitor behaviour. Set only with your consent.
  • Advertising/social media cookies — used by advertising platforms to measure campaigns. Set only with your consent.

When you first visit our site, a cookie banner lets you accept or reject non-essential cookies. You can change your choice at any time via the banner settings or by clearing cookies in your browser. Blocking essential cookies may affect how the site works.

6. Who we share your information with

We do not sell your personal information. We share it only with service providers who help us run the business, under appropriate safeguards:

  • Website hosting and maintenance providers (including WordPress hosting and form plugins)
  • Google (Analytics)
  • Advertising platforms (where you have consented to advertising cookies)
  • Payment processors, for handling client payments
  • Email and CRM tools used to manage enquiries and client communication
  • Professional advisers (e.g. accountant) and authorities where legally required

7. International transfers

Some of our service providers (such as Google) may process data outside the UK, including in the United States. Where this happens, transfers are protected by safeguards recognised under UK law, such as the UK Extension to the EU–US Data Privacy Framework or International Data Transfer Agreements/Addendums.

8. How long we keep your information

  • Enquiry details: up to 12 months after our last contact, unless you become a client.
  • Client and billing records: 6 years after the end of the tax year they relate to, as required by HMRC.
  • Analytics data: retained per Google Analytics settings (typically 2–14 months).

9. Your rights

Under UK GDPR you have the right to: access the personal data we hold about you; request correction or deletion; restrict or object to processing; data portability; and withdraw consent at any time (for processing based on consent). To exercise any right, email a.h.khan16799@gmail.com. We will respond within one month.

Complaints: if you are unhappy with how we have handled your personal data, you can complain to us directly at a.h.khan16799@gmail.com. We will acknowledge your complaint within 30 days and respond without undue delay, in line with the Data (Use and Access) Act 2025.

You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk or 0303 123 1113.

10. Security

We use appropriate technical and organisational measures to protect your information, including HTTPS encryption, access controls, and reputable hosting providers. No online transmission is completely secure, but we take reasonable steps to protect data we hold.

11. Children

Our website and services are aimed at businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Third-party links

Our website may link to other websites. We are not responsible for their privacy practices — please review their policies separately.

13. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the current version. Significant changes will be highlighted on this page.

14. Contact

Hann.io (sole trader), United Kingdom
Website: axiominsight.org
Email: a.h.khan16799@gmail.com

These Terms of Service ("Terms") govern your use of the website axiominsight.org (the "Website") and the services provided by Hann.io ("we", "us", "our"), a sole trader business based in the United Kingdom. By using the Website or engaging our services, you agree to these Terms.

1. Our services

We provide web design and development services (including WordPress and Elementor websites) and SEO/digital marketing services (including search engine optimisation and generative/AI search optimisation). The specific scope, deliverables, timeline, and price of any project will be set out in a written quote, proposal, or agreement ("Project Agreement"). If a Project Agreement conflicts with these Terms, the Project Agreement takes priority for that project.

2. Use of AI in our work and on this Website

We use artificial intelligence tools to assist our work. AI has been used to help create this Website’s layout, images, and written text, and for SEO/GEO (generative engine optimisation) purposes. Tools we use include Google Gemini, Claude (Anthropic, including Claude for coding), and Google Stitch (layout design). We may use similar AI assistance when producing client work; where we do, deliverables are reviewed and finalised by us before delivery.

No personal information is used with these AI tools. We do not share client data, enquiry details, or any other personal information with AI systems. See our Privacy Policy for details.

3. Quotes and project engagement

Quotes are valid for 30 days unless stated otherwise. A project begins when you accept a quote in writing (including by email) and pay any agreed deposit. Changes to the agreed scope may affect price and timeline and will be agreed in writing before extra work begins.

4. Payments

We invoice for our services. Unless the Project Agreement says otherwise: a deposit may be required before work starts; remaining balances are due on the payment terms stated on the invoice; and completed work (including website files and hosting/domain transfers) may be withheld until payment is received in full. Late payments may incur interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Refunds and cancellations

Because our services are custom work, refunds are considered on a case-by-case basis at our reasonable discretion, taking into account the work completed at the time of the request. Deposits cover work already scheduled or begun and are generally non-refundable once work has started. If you cancel a project, you remain responsible for payment for work completed up to the cancellation date. Nothing in these Terms affects your statutory rights.

6. Client responsibilities

You agree to: provide content, feedback, and approvals promptly; ensure any materials you supply (text, images, logos, data) do not infringe third-party rights; maintain your own access credentials securely; and ensure your use of the delivered website complies with applicable law. Delays in providing materials or feedback may extend project timelines.

7. Intellectual property

You retain ownership of materials you supply. Upon full payment, ownership of the final custom deliverables transfers to you, except for: third-party components (themes, plugins, stock assets, fonts) which remain subject to their own licences; and our pre-existing tools, know-how, and processes, which we retain. We may display completed work in our portfolio and marketing unless you ask us not to in writing.

8. SEO and marketing disclaimer

Search engines and AI platforms control their own rankings and results. While we apply recognised best practices, we do not guarantee specific rankings, traffic levels, AI-visibility outcomes, or revenue results from SEO, GEO, or marketing services.

9. Third-party services

Websites we build may rely on third-party services (hosting, domains, plugins, payment processors, analytics, email tools). These are governed by the third parties’ own terms and fees, and we are not responsible for their availability, changes, or failures. Where we purchase third-party services on your behalf, ongoing costs are your responsibility unless agreed otherwise.

10. Acceptable use of the Website

You must not misuse this Website — including attempting unauthorised access, introducing malicious code, scraping content in bulk, or using the Website unlawfully. Content on the Website (text, images, branding) belongs to us or our licensors and may not be reproduced without permission.

11. Website content and accuracy

The Website is provided for general information about our services. We aim to keep content accurate but make no warranties that it is complete, current, or error-free, and it does not constitute professional advice.

12. Warranties and liability

We will provide services with reasonable skill and care. To the fullest extent permitted by law: we are not liable for indirect or consequential losses, loss of profits, data, or business opportunity; and our total liability arising from any project is limited to the fees you paid for that project. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited under English law.

13. Support and warranty period

Unless a Project Agreement provides otherwise, we will fix defects in our own work reported within 30 days of delivery at no charge. Issues caused by third-party updates (plugins, themes, hosting), your own changes, or new requirements are chargeable. Ongoing maintenance can be agreed separately.

14. Termination

Either party may end a project in writing if the other materially breaches these Terms and fails to remedy the breach within 14 days of notice. On termination, you must pay for all work completed to date, and any licences to unpaid work end.

15. General

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the rest remain in effect. Failure to enforce a provision is not a waiver. We may update these Terms from time to time; the version on this page at the time of your engagement applies.

16. Contact

Hann.io (sole trader), United Kingdom
Website: axiominsight.org
Email: a.h.khan16799@gmail.com

This Cookie Policy explains how Hann.io ("we", "us", "our") uses cookies and similar technologies on axiominsight.org. It should be read alongside our Privacy Policy. We comply with the UK GDPR, the Privacy and Electronic Communications Regulations (PECR), and the Data (Use and Access) Act 2025.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function, remember your preferences, and provide information about how the site is used. Similar technologies (such as pixels, tags, and local storage) work in comparable ways — we refer to all of these as "cookies" in this policy.

2. How we obtain your consent

When you first visit our website, a cookie banner asks you to accept or reject non-essential cookies. Analytics and advertising cookies are set only if you consent. You can change or withdraw your consent at any time via the cookie settings link on our website, free of charge. Essential cookies do not require consent because the site cannot function without them.

3. Cookies we use

Essential cookies (always active)

Required for the website to work and to remember your cookie choices. The legal basis is strict necessity — no consent needed.

CookieProviderPurposeDuration
wordpress_test_cookieHann.io (WordPress)Checks whether the browser accepts cookiesSession
wp-settings-*Hann.io (WordPress)Site functionality and display settings1 year
Consent preference cookieHann.io (consent banner)Stores your accept/reject choices so we don’t ask again6–12 months

Analytics cookies (consent required)

Help us understand how visitors use the site so we can improve it. Data is aggregated and does not directly identify you.

CookieProviderPurposeDuration
_gaGoogle Analytics (GA4)Distinguishes visitors2 years
_ga_*Google Analytics (GA4)Maintains session state2 years

Advertising cookies (consent required)

Used to measure the effectiveness of our advertising and show relevant ads.

CookieProviderPurposeDuration
_gcl_auGoogle AdsStores ad click information to measure conversions3 months
IDE / test_cookieGoogle (doubleclick.net)Ad delivery and remarketing13 months / 15 minutes

Third-party embedded content

Some pages embed content from other companies, which may set their own cookies when loaded:

ServiceProviderPurposeDuration
Google Maps (e.g. NID)GoogleDisplays interactive maps and remembers map preferences6 months

These cookies are governed by Google’s privacy policy. Where possible, embedded content loads only after you consent to the relevant cookie category.

4. Managing and deleting cookies

You can manage cookies in several ways:

  • Cookie settings: use the cookie settings link on our website to change your consent choices at any time.
  • Browser controls: all major browsers let you block or delete cookies — see your browser’s help pages for Chrome, Firefox, Safari, or Edge.
  • Google Analytics opt-out: install the GA opt-out browser add-on.
  • Google ad settings: control ad personalisation at adssettings.google.com.

Blocking essential cookies may stop parts of the website working properly.

5. Changes to this policy

We may update this Cookie Policy as the cookies we use change. Significant updates will be reflected in the "Last updated" date above. Exact cookie names and durations may vary slightly as providers update their services.

6. Contact

Questions about our use of cookies? Contact us at a.h.khan16799@gmail.com. You can also complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.

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